The product itself is excellent, and I’m really happy with the quality. It does exactly what I hoped it would, and I’d happily recommend it based on the product alone.

However, I’m disappointed by the number of emails I’ve received asking me to leave a review. One reminder would have been fine, but the repeated requests have become annoying and have taken away from an otherwise great customer experience. A great product shouldn’t need constant prompts for feedback. I hope the company reconsiders its review request strategy.

Customer service, excellent

Well please fast delivery we’ll describe mint too excellent thanx

Made the job must easier and not time consuming

I purchased this 110mm chamfer tool after looking at all the positive reviews, either it is faulty or this product does not work as advertised. I’ve been in contact with the manufacturer, who first said I must be using it wrong. I wasn’t. I then sent him a video to prove this, as requested. He said he would send me a replacement but after 3 weeks, I am still waiting and nothing has arrived. After watching and studying the Metex’s promotional video on this product, all I can say is that it has been doctored as this product simply does not work. I have attached a video of the mess it has made of the pipe, I’m sure you’ll agree this finish would never be suitable and would never form a proper seal. Alan